At Scotiabank, we want you to feel confident that your accounts and identity are well protected. This is why during January 2008 we will introduce Multi Factor Authentication (MFA), a new way to access our Internet Banking Services.

Some key points about Multi Factor Authentication:

• MFA is an extra layer of security, which ensures that only you can access your bank accounts.
• MFA is FREE and it is a simple way to help prevent unauthorized account access and identity theft.
• MFA confirms your identity before account access is granted.
• Setup takes approximately 5 minutes.
• MFA does not replace or change your current card number, login ID or password. They will stay the same unless you choose to change them.

If you already use Internet Banking, you will just need to take a few minutes to enroll in MFA. During enrollment you will be asked to select five authentication questions and enter your response to each of these questions. You will also be asked if you want to register the computer you are using to access Internet Banking. If you access Internet Banking using a computer that is not registered you will be prompted to answer the authentication questions you selected when you enrolled in MFA.

If you need assistance or have any question about MFA, call us at 543-HELP(4357) or 543-4343 for Business Banking customers.

For more information on the MFA please click on the links below:

• MFA Guide, This guide will help you enroll and log in to Internet Banking using MFA.
• Visit our (MFA) FAQ section for more details.